You may be surprised to see a low battery warning shortly after setting up your brand-new Blue Connect device, but don't worry — this is usually just a temporary issue that can easily be resolved.
Why does this happen?
New batteries can often be in a "deep sleep" mode when first activated. This is why the battery voltage may briefly drop, triggering the low battery warning in the app.
This doesn’t mean the battery is faulty or depleted — it simply needs a bit of time to fully “wake up” and stabilize.
How to refresh the battery status
Once the device is active, the battery will quickly return to its normal state. However, sometimes the app doesn’t immediately refresh the battery status and continues to show the warning even though the voltage is fine.
Here’s what you can do:
- Wait a few hours — the warning may clear automatically.
- For a faster refresh, take 5–6 Bluetooth measurements in a row. This helps the app update the battery reading.
Still seeing the warning?
If the low battery message is still there after a few days, feel free to contact our support team — we’ll be happy to assist you.
If you haven't found the information you are looking for in our FAQ section, don't hesitate to contact our agents in the help section of the app. Remember to turn on app notifications to know when your message has been replied to.