Understanding Connectivity:
- Bluetooth: Allows for instant measurements within 10 meters of the analyzer. Ensure Bluetooth is activated on your device.
- Sigfox Network: Provides automatic measurements several times a day, regardless of your location. Instant measurements are not available through Sigfox.
Troubleshooting Bluetooth Issues:
- Stay Close: Ensure you're within 10 meters of the analyzer.
- Check Compatibility: Verify your device's compatibility. Try a different device if necessary.
- Restart Analyzer: Navigate to Settings > My Analyzer > Restart my analyzer in the app.
- Dealer Assistance: If issues persist, contact your dealer for support.
Addressing Sigfox Network Issues:
- Subscription Check: Confirm your plan includes Sigfox measurements.
- Coverage Verification: Check Sigfox coverage in your area. Use an Extender for Wi-Fi if out of coverage.
- Analyzer Placement: Move the analyzer to enhance signal reception, avoiding obstructions.
- Standby and Reactivation: If no measurements are received, place the analyzer on standby and then reactivate it.
Battery Considerations:
Battery Life: Sigfox connectivity may be disrupted as the battery depletes. Replace the battery if it's over a year old, even if no battery indicator has appeared in the app.
If you need more information about this topic, don't hesitate to contact our support team.