Understanding Connectivity:
- Bluetooth: Allows for instant measurements within 10 meters of the analyzer. Ensure Bluetooth is activated on your device.
- Sigfox Network: Provides automatic measurements several times a day, regardless of your location. Instant measurements are not available through Sigfox.
Troubleshooting Bluetooth Issues:
- Stay Close: Ensure you're within 10 meters of the analyzer.
- Check Compatibility: Verify your device's compatibility. Try a different device if necessary.
- Restart Analyzer: Navigate to Settings > My Analyzer > Restart my analyzer in the app.
- Dealer Assistance: If issues persist, contact your dealer for support.
Addressing Sigfox Network Issues:
- Subscription Check: Confirm your plan includes Sigfox measurements.
- Coverage Verification: Check Sigfox coverage in your area. Use an Extender for Wi-Fi if out of coverage.
- Analyzer Placement: Move the analyzer to enhance signal reception, avoiding obstructions.
- Standby and Reactivation: If no measurements are received, place the analyzer on standby and then reactivate it.
Battery Considerations:
Battery Life: Sigfox connectivity may be disrupted as the battery depletes. Replace the battery if it's over a year old, even if no battery indicator has appeared in the app.
If you haven't found the information you are looking for in our FAQ section, don't hesitate to contact our agents in the help section of the app. Remember to turn on app notifications to know when your message has been replied to.