Warranty Coverage

The warranty for Blue Connect devices and their components varies by country:

  • Blue Connect and Probes: 24 months (2 years), with exceptions for Spain, Portugal and Sweden where the warranty last 36 months (3 years)
  • Battery Warranty: 12 months (1 year) for all countries.

This warranty ensures coverage against manufacturing defects and issues arising from the product's normal use during the specified periods.

Exclusions from Warranty Coverage

The warranty does not cover damages or malfunctions caused by improper handling, misuse, or non-compliance with the recommended usage guidelines. Specifically, the following situations will void the warranty:

  1. Unauthorized Repairs or Handling

    • Opening the device or performing maintenance without following the correct procedures may lead to leaks or damage.
    • Any damage from improper handling during probe or battery replacement will not be covered.

  2. Dried Probes

    • The warranty will be voided if the probes dry out due to improper care, such as failing to store them in the correct conditions.

  3. Temperature and Environmental Exposure

    • Exposure of the device to extreme temperatures or conditions outside its operating specifications will void the warranty.

  4. Wear and Tear

    • Normal aging or wear and tear of the device and its components are not covered under warranty.

  5. Accidental Damage or Misuse

    • Damage resulting from accidents, mishandling, or failure to follow the precautions for use will not be covered.

Guidelines for Proper Handling

To avoid warranty issues, we recommend:

  • Battery Replacement: Always follow the proper procedure outlined in the user manual to prevent damage to the device.
  • Probe Maintenance: Keep the probes properly stored and hydrated to ensure their longevity.
  • Environmental Conditions: Ensure the device operates within the recommended temperature and environmental ranges.

Special Cases

In certain cases where damage occurs but is suspected to be due to a quality issue, Fluidra may consider replacing the device. This will require:

  1. A detailed explanation of the issue.
  2. Photos of the device and the specific damage for evaluation.
Important Note
a) If you replace the battery and a leak occurs shortly afterward due to improper handling, the warranty will be denied. Please ensure all maintenance actions are performed with care and according to the guidelines provided.
b) use only batteries intended for the Blue Connect.

 

If you haven't found the information you are looking for in our FAQ section, don't hesitate to contact our agents in the help section of the app. Remember to turn on app notifications to know when your message has been replied to.