Understanding the Link Between Subscription and Email:
- Email Association: Your Blueriiot Premium subscription is linked to your email address used at registration. This link is crucial for subscription management and accessing your account.
Steps to Change Your Email:
- Contact Support: Initiate the email change by contacting Blueriiot support in the chatbot by selecting the "Blueriiot app" option and then "Change e-mail address". The bot will ask you for some details in order to proceed.
- Bot Assistance: Our support bot will guide you through the necessary steps and collect the required information.
Implications of Email Changes:
- Automatic Subscription Update: Technically, the email change involves a backend adjustment by our support team to ensure your subscription is linked to your new email. This adjustment is handled promptly to ensure continuity.
- Continued Access: Properly updating your email ensures you continue to receive subscription benefits and access to your historical data without any interruption.
What You Need to Do:
- Provide Necessary Information: Ensure you have your device’s serial number, your current email, and the new email ready when contacting support.
- Confirmation: After the update, you’ll receive a confirmation via the chat. You should use this new email for all future logins to your account.
If you haven't found the information you are looking for in our FAQ section, don't hesitate to contact our agents in the help section of the app. Remember to turn on app notifications to know when your message has been replied to.