Experiencing issues with receiving Sigfox measurements can be frustrating, especially when you have an active Blueriiot Premium subscription. 

Step 1: Check Device Placement

• Skimmer or Cover Interference: Ensure that the Blue Connect device is not placed too close to the skimmer or under a pool or jacuzzi cover. These locations can interfere with the signal.
• Optimal Placement: It is often more effective to place the device in an open area of the pool where it can transmit data without obstructions.

Step 2: Evaluate Environmental Factors

• Signal Obstructions: Check for any potential obstructions that might block the signal from reaching the nearest Sigfox antenna. This includes physical barriers around your pool area.
• Antenna Proximity: If there is only one antenna within reach, the signal strength may not be sufficient, especially if your pool is located at the edge of the antenna's coverage area.

Step 3: Battery and Connectivity Checks

• Battery Status: A low battery can affect the device’s ability to transmit data. Check if your Blue Connect’s battery needs replacement, especially if it's nearing the end of its expected life span.

Note on Sigfox Network:

• Please note that Sigfox is a third-party service and not directly managed by Blueriiot. Signal issues may occasionally arise due to factors beyond our control. 

Step 4: Contact Support

• If all the above steps have been checked and the issue persists, the problem may lie with the Sigfox network connectivity. In this case, contact Blueriiot Support.
  • Support Process: Our support team will attempt to disengage the device's signal. It can take several hours after disengaging before we can determine if the re-engagement has been successful.